Shipping Information

 Prices and Payment Terms

1. On-Line payment by credit card

You can pay safely using credit , debit , prepaid card , (VISA, MasterCard, American Express, Maestro, Diners και Discover). The transactions are conducted via service Viva Payment which is licenced the by  Bank of Greece.All information concerning your credit card in encrypted by protocol   SSL 128-bits (Secure Sockets Layer) of Thawte , which is one of the most recognised bank services.

The credit card user should also be the legal owner, and he should present his card and his identity card during the receival of the product. In case this is not possible during the delivery of the products no cancellation or refund is acceptable.

For the payments by credit card or prepaid card there is the capability  of interest-free-installments depending on the value of the total order.

More Specific :

From

To

Number of installments

50,01 €

100 €

2 installments

100,01 € 150 € to 3 installments
150,01 € 300 € to 4 installments  
300,01 € 500 € to 5 installments 

500,01 € 600 €  to 6 installments 
600,01 € 700 €   to 7 installments 
700,01 € 800 €   to 8 installments 
800,01 € 900 €   to 9 installments 
900,01 € 1.000 €   to 10 installments
1.000,01 € 1.100 €   to 11 installments
1.100,01 €   -   to 12 installments

 

 2. Payment by  deposit bank account

You can pay a deposit in one of the following bank accounts.

PIRAEUS BANK

ΙΒΑΝ: GR8301710480006048147171646
Bank Account: 6048147171646

Owner: ILIODYNAMI LTD (ΗΛΙΟΔΥΝΑΜΗ ΕΠΕ)

 

 

As deposit  justification please mention  either your order number for the purchase from our eshop , your name or the name of your business , so that we can locate it more easily.

After deposit , please inform us by phone or by email in  which you indicate the name of the  bank , date of deposit / Date of posting , and deposit justification.

 

3. Payment via Paypal

Ability of secure  payment through  via PayPal. For the payment it isn't necessary to have  an account at PayPal, you can simply use the details of your credit card (VISA, Master Card or American Express). It is charged with 5%.

 

Delivery Terms

 

1. Delivery by Hellenic Post

 Your order is delivered at your place by Hellenic Post. Deliveries over 200€  are free of charge.For lower cost orders there is  small charge as follows:
 

 Order General Total  Greece Hellenic Post  Greece by Courier

 0 - 20,00€

4.00 €  4,00€
 20,00€ - 50,00€  6,50€  8,00€
 50,00€ - 100,00€  6,50€   8,00€

 100,00€- 200,00€

 12,00€  12,00€
 200€ Free  0,00  0,00

 

2. Delivery by Courier

We send the order to your place  via a courier company.Delicery of goods over 200 € is free of charge.

For orders with less cost there is a small charge according to the following table:

 

 Order General Total Zone 1  Zone 2 
 0,00 - 20,00€  9,00€  15,00€
 20,00€ - 50,00€  16,50€  25,00€
 50,00€ - 100,00€  16,50€  25,00€
 100,00€ - 200,00€  35,00€  35,00€
 200€ Free  0,00  0,00

 

Please pay attention to this note:

Zone 1 included: Austria,Belgium,Bulgaria,France,Germany,Denmark,Estonia ,United Kingdom, Ireland,Spain,Croatia,Latvia,Lithuania,Malta,Netherlands,Hungary,Poland,Portugal,Romania, Slovakia, Slovenia, Sweden, Csech Republic,Finland, Cyprus, Luxembourg,Switzerland,Iceland, Norway. 

Zone 2 included : Other European Countries and Other Countries in the World.

 

 Returned  Products

Our company wants  to provide its clients the possibility of product return. Returning items within 10 days of receipt of the products by displaying the receipt of the purchase and if  the packaging has not been damaged  and remains in its  original condition.

The return of goods can be done either with a visit to our shop where the product status will be checked and you will be informed about the further procedure either by sending products  via courier after you ensure the protection of the product. Our staff will get in contact with you to determine the refund.

Should any of our products fail to meet the return conditions the dispatch of the product is charged on the customer.

For more information contact  us.

Cancellation of  order

If you wish to cancel your order please contact us directly. Prerequisite is the cancellation of the order to be in time to avoid the sending process  before it starts.

The cancellation of  the order will be done the same day if it is not the holiday. ( Monday to Friday, excluding public holidays).